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Supporting safer and more secure mental healthcare

Mental health conditions produce a wide range of care needs and risks, including acute. Whatever the mental illness, there is a need to provide safe and therapeutic environments for people with mental health problems. However, Mental Health Units (MHUs) can be challenging, high risk environments and protecting staff and patients from harm is essential.

Harm may be self-inflicted or as the result of the actions of someone else. An increased emphasis on the NHS to provide treatment for increasing numbers of patients strains budgets and puts pressure on resources. CCTV and integrated security systems enable mental health care services to leverage technology solutions to make MHUs safer and more secure environments.

The only way to ensure security measures are appropriate and fit for purpose is through a thorough and expert evaluation of the threats. iC2 risk assessments are conducted by security consultants that have significant experience in designing integrated security solutions for NHS mental healthcare facilities, both standalone units and those attached to hospitals.

NHS England’s crisis and acute care workstreams are now set up to support the commissioning and provision of high-quality, responsive, mental health services accessible 24/7 for people who may be seriously ill and in need of urgent support. The onus is on MHUs to function as efficiently as possible without compromising safety.

iC2 integrated security solutions support CQC and all other applicable compliance codes

iC2 applies best practice, adheres to regulatory codes and uses Privacy Impact Assessments to ensure the lawful use of security monitoring. Integrated security solutions for MHUs are designed to provide monitoring of every area required, including public, communal and private.

Public areas

Communal areas

  • All CCTV and integrated monitoring solutions for public areas including grounds, access roads, car parks, entrances and exits, reception and waiting areas, meet with the requirements of the Information Commissioner governing the use of CCTV in any general public setting, such as the need for signage and notification.
  • The use of CCTV in closed mental healthcare environments where areas are designated as communal, such as ward areas, day rooms, dining areas, corridors, stairwells, garden and outdoor recreational areas supports the safety of service users, staff and visitors.

Private areas

Liberty and restraint

  • The monitoring of private areas including bathrooms, bedrooms and toilets and anywhere else that an individual might reasonably expect privacy is a subject of the highest sensitivity. iC2 works with MHUs to make sure such use cases take into account detailed considerations, such as consultation and consent.
  • Liberty and restraint are important elements of providing appropriate mental healthcare. iC2 solutions for acute MHUs enable patients to be tracked with RFID tags. Binary tagging prevents patients leaving a facility unless accompanied by a carer with a complementary tag. When it comes to restraint, video is the form of evidence most likely to show if restraining action has been applied in line with best practice and applicable regulatory codes.

Compliance and installation

iC2 security solutions are fit for the purpose of helping to create a safe environment designed to protect from abuse and avoidable harm. Whether it is compliance with the CQC, or meeting industry standards, such as those of the National Security Inspectorate (NSI) and the Security Industry Authority, (SIA), or those of the Health and Safety Executive (HSE), iC2 meets or exceeds all the frameworks. ISO 9001 accreditation underscores our commitment to quality management.

From the perspective of installation, mental health environments can be challenging. Our project managers and onsite engineering teams are experienced in the special requirements of deploying CCTV and integrated security solutions for mental health facilities, such as ligature risk reduction.


iC2 integrated security solutions support CQC and all other applicable compliance codes

Any fittings or infrastructure is designed to be anti-ligature, to combat the risk of self-harm from ligature points. Onsite engineering teams work follow safe HSE working practices and this includes paying special attention to avoiding leaving tools in areas where they may be accessed by others.

CCTV is a core element in many integrated security systems and it is governed by a number of different codes, guidance and legislative instruments. iC2 solutions are all designed to meet the framework for regulation that falls under the control of the Information Commissioners’ Office (ICO). Privacy Impact Assessments are used to make sure CCTV images are managed in line with the General Data Protection Regulation.

Systems integrated for safer and more secure mental healthcare services

Designing a solution to address all the elements identified by a Risk Assessment often requires the integration of several security systems. Integrating systems concentrate outputs and control systems at a central monitoring station. This may be at an internal hospital security station or at an external monitoring station compliant with the requirements of the emergency services.


Access control

Alarm systems

IP networked, Hi-Definition megapixel cameras, digital imaging recording

Deter and automatically detect and identify those exhibiting undesirable behaviour

IP HD CCTV supports other systems and prevents ‘false positives’ by enabling visual verification of alarm activation, access activity or any other alerting event

Real-time camera images viewed on mobile devices equip first responders with live, real-time video – invaluable when investigating a dynamic situation

Audio entry systems

Number keypad entry systems

Biometric fingerprint reader entry systems

Swipe cards/fobs (‘token’) entry systems

  • Tagging, including ‘binary’ systems where two complementary tags need to be presented, such as patient and carer tags for MHU units

Intruder alarms

Fire alarms

Sound monitoring

PA systems to warn trespassers off before committing intrusion offences

  • Gates and barriers
  • ANPR (Automatic Number Plate Recognition) vehicle identification

Make a better choice for safer and more secure mental healthcare with iC2

Take the first step towards a safer and more secure environment in which to provide acute mental healthcare services. Choose iC2 and consult with us to get the security solution that meets the needs of your organisation. Find out why these MHUs choose us:

Park Royal Mental Health Centre, London, NW10

  • ● St Charles Hospital, Mental Health Unit, London, W10

Hillingdon Hospital, Uxbridge, UB8

  • ● Northwick Park Hospital, Harrow, HA1

Simply call: 020 4538 1271, email: info@ic2cctv.com or fill out our request a quote form and arrange a free consultation.

Hospital CCTV Systems

iC2 provides comprehensive assessment, system design, planning, operations training and maintenance for hospital CCTV systems as part of our integrated hospital and healthcare security solution.

Hospital Alarm Systems

Hospitals are emotional places and patients often feel uneasy or have difficulty moving, even before an alarm goes off. When planning an integrated alarm system for a hospital or healthcare facility it’s very important to provide protection against fire or other emergencies and ensure that alarm activation does not cause distress or induce panic, while still providing a sufficiently audible alert.

Download Our Guide

CCTV, compliance and the NHS: A guide to wellbeing for hospital security managers

Our guide ‘CCTV in hospitals: A compliance wellbeing guide’ helps those responsible for security in healthcare facilities to better understand CCTV compliance in NHS trusts and adult social care settings.

The guide discusses the:

● Compliance framework as determined by UK and international legislation

● Hierarchy of responsibility and enforcement action for compliance failure

● Specific application of CCTV to hospitals and other healthcare settings

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Case Study

Bolton Council

iC2 made a problematic site safer for Bolton Council, protecting the community and the environment with a technically elegant solution for a fly-tipping hotspot.

Case Study

Chelsea FC

iC2 was appointed by Chelsea to help the club fulfil all of their necessary security requirements for Stamford Bridge and the surrounding areas. This involved the design and installation of a state-of-the-art surveillance system, which would adhere to all of Chelsea’s health and safety and operational compliance.

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